HERO strives to set the highest possible standards of safety. It is afforded one of our top-priorities and is taken into account in every decision we make. All management personnel will continue to enforce this policy as their primary responsibility within their departments and along with this, promote a Positive Safety Culture, while considering the human factor principles at all times. All company employees, contractors and suppliers are required to comply with the standards detailed in our manuals.

We are fully committed to continuous improvement of the quality of everything we do, but especially in regards to Safe Drone Operations. Not only does this ensure airworthy UAS, safe operations and regulatory compliance, but also satisfied customers and partners. It provides for competitive advantages and strengthens our business. We intend to improve our current safety performance and do everything, as far as reasonably practical, to minimize the risk of an accident occurring.

HERO is committed to offer training for every employee, so that everyone’s goal is to perform their tasks safely and advancement of their careers within the company is made possible.

As the Accountable Manager, I support the principles of a Just-Culture and I expect all personnel to report any operational, maintenance, continuing airworthiness, administrative or safety related occurrence or incident immediately through the reporting system provided, at a minimum though, to their respective manager. Everybody has direct access to me on any safety matter. Further, I will provide all necessary human and financial resources for the implementation of all standards set in this policy.

HERO's Safety Management System sets out the fundamental principles we have adopted in order to avoid accidents and incidents. It also provides a basis for dealing with them and learning from them if they do occur.

It is understood and accepted that this policy may be subject to amendment in accordance with new or modified regulatory directives issued by the authority. The safety policy will be reviewed with every change of management personnel, but at least once a year in order to ensure it remains relevant and appropriate for HERO Drone Operations.

HERO fully supports and encourages a culture of openness and trust between all personnel. This cannot be achieved unless all employees feel they are able to report occurrences, observations or hazards without the fear of unwarranted retribution. To that end, personnel reporting safety-related issues are not subject to disciplinary action except where there is clear evidence of:

• Gross negligence;
• Intentional disregard of regulations or procedures;
• Attempted cover-up;
• Criminal intent; or
• Use of illicit substances. 

The purpose of Safety Reporting and internal Investigations is to use the reported information to improve the level of Safety Performance of our organization. The purpose is not to attribute blame or liability.

The specific objectives of HERO's Safety Reporting and Internal Investigations are to:

Enable assessment of the safety implications of each relevant observation, incident and/or accident, including previous similar occurrence, so that any necessary action can be initiated, and

ensure that knowledge of relevant occurrences is disseminated so that other persons and UAS Operators may learn from them.